What went wrong
- Every change accepted and almost half the extra costs absorbed: client satisfaction can’t be bought by giving in.
- A consultant between agency and client: two counterparts, unspoken expectations.
- Lots of meetings to track progress, little documentation: everything has to be repeated.
- No sign of dissatisfaction during the project, then everything in a single final email.
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Go deeper
The guides on these topics, open to everyone.
For everyone
Solving problems in good humour
Ten things I have learned on my journey through “opportunities”, as a PM, manager and consultant.
For everyone
Method and imagination: how to solve a problem
First you understand, then you invent. A method for not solving the wrong problem, and a few tricks for thinking outside the box.
For people who run projects
What a project manager really does
Not an air traffic controller, but one of the most creative jobs there is. What a PM does, why the role matters, how you become one.
For people who run projects
Communicating in a project: plan, channels, email
The communication plan, the right channel for each message, the rules for writing emails that don’t cause trouble.
For people who run projects
Feedback and rework
The feedback that helps, how to get out of the revision spiral, how to take unfair criticism, and what to do when it turns into conflict.
← Case 02
Case 04 →
Quotations from the novel are translated from the Italian edition. Page numbers refer to the Italian edition.