What went wrong
- At first everyone stays inside their own bubble.
- An overlooked detail, a waiting time longer than usual, costs dearly.
- Form over substance: a sentence that “sounds good” and insults the listener.
- When time runs out, two words picked on instinct, and both wrong.
For readers of the book
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Go deeper
The guides on these topics, open to everyone.
For everyone
Why we put things off (and how to stop)
It is rarely laziness: usually it is fear, perfectionism or a task that is too big. How to shrink it and get started.
For everyone
Failing better
The point is not to never get it wrong, but not to get it wrong the same way twice. The “debrief”, outside the office.
For people who run projects
Planning: timelines, roadmaps and Gantt charts
Three tools that are not synonyms. How to read a Gantt chart, how to build one, and what to do when the deadline doesn’t add up.
For people who run projects · For everyone
Time, priorities and delegation
Days still have 24 hours. Planning your time, choosing what comes first, defending yourself from interruptions, delegating.
For people who run projects
Feedback and rework
The feedback that helps, how to get out of the revision spiral, how to take unfair criticism, and what to do when it turns into conflict.
For people who run projects
Leading a team, remotely too
Authority without authoritarianism, a climate where people do their best, the signs of a toxic environment, remote work.
← Case 04
Case 06 →
Quotations from the novel are translated from the Italian edition. Page numbers refer to the Italian edition.