What went wrong
- A single point of contact at the client, never listed as a risk.
- A detailed plan up to the discovery, and no plan for what comes next.
- Data available but impossible to use: an access log with no search function.
For readers of the book
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Go deeper
The guides on these topics, open to everyone.
For people who run projects
Risks, plan B and crises
A risk plan that actually helps, what to look for (trivial things too, success too) and how to steer a crisis.
For people who run projects
Client and supplier, one team
The first project, trust, transparency. And how to say no to a client without breaking anything.
← Case 05
Case 07 →
Quotations from the novel are translated from the Italian edition. Page numbers refer to the Italian edition.